FAQ: FREQUENTLY ASKED QUESTIONS

How do I track my order?
Once your order has shipped, you will receive an email confirmation containing the tracking number. For any questions or concerns regarding your order, please feel free to contact us at cs@andrewchristian.com.


How can I pay for an order?
We accept Visa, MasterCard, American Express, & Discover Card. Additional options are available to checkout with Paypal, PayPal CREDIT, and Amazon Pay.


Ordering


Do I need to pay sales tax?
Sales tax is only charged for customers located in the State of California.


Can I reopen an order that has been canceled?
No, you will need to place a new order.


Do you accept personal checks or money orders?
We do not.


How can I cancel my order?
Please email cs@andrewchristian.com and our Customer Support team will do everything we can to cancel your order before it ships. Once an order shows as, "Shipped," we will not be able to cancel or make changes to the order. If you are not completely satisfied with the items you receive, please click 100% Satisfaction Guarantee and you can return a purchase made within the last 30 days (mystery styles and adult novelty items are non-exchangeable, non-returnable, and non-refundable.).


Shipping

How will my order be shipped?
We will ship your order via the United States Postal Service or via UPS. We ship United States Postal Service to P.O. Boxes, APO and FPO addresses. Standard delivery times are 5-9 business days. Deliveries to Alaska and Hawaii may take longer than the time specified above. Please visit the Shipping Details Page for much more info on shipping.


When will I receive my order?
Orders for in-stock items are generally shipped the same day if placed before 11am PT, excluding weekends and company holidays. Once your order has shipped, we will send you an email confirmation including a tracking number.  Please visit the Shipping Details Page for much more info on shipping


How do packages appear when shipped?
All packages are shipped discreetly in plain packaging. There are no stickers or promotional slogans on the packaging other than those of the carrier. Also our packing slips do not include dollar amounts, which is perfect if the shipment is a gift.


Do you ship to APO addresses and PO Boxes?
Yes. We ship to APO and PO Box addresses using the US Postal Service.


If my order is shipped in multiple shipments, will I be charged twice for shipping?
No. You will only pay shipping once as originally shown during checkout.


What countries do you ship to?
As you are checking out, you can find a list of countries we currently ship to. If your country is not listed, please email our Customer Support at cs@andrewchristian.com.


Returns

How do I return or exchange something?
We offer 100% Satisfaction Guarantee. To return or exchange an item, please visit the Returns Page for more information. For Registered Customers, the refund will appear on your account as a Store Credit. You can use Store Credits towards future purchases with Andrew Christian. If you are a Guest Checkout Customer, the refund amount will automatically be credited back to the original payment method you used for the order. Mystery styles and adult novelty items are non-exchangeable, non-returnable, and non-refundable.


Once I send back my return, how long does it take for the credit to appear on my account?
Once we receive your return, it may take up to 1 week to process. When we process it, we will email you to let you know the return has been processed. Credits can take up to 72 hours to post back to your card depending on the type of card and issuing bank.


Modeling, Brand Ambassadors, & Event Sponsorships

How do I apply to be a model?
Post your photos wearing Andrew Christian on Instagram, TikTok, Facebook, Twitter, and tag @AndrewChristian @AndrewChristianINTL @TheAndrewChristian @AndrewChristianCosmetics @AndrewChristianEsp @AndrewChristianModelSearch #AndrewChristian


How do I become a Social Media Brand Ambassador?
If you have already established a large fan base, please contact freddy@andrewchristian.com.


Who do I contact about booking a model, hosting a club event, or requesting a sponsorship?
Please contact freddy@andrewchristian.com.


Privacy & Security

Is shopping at AndrewChristian.com secure?
Yes! You should feel completely secure ordering from us. All transactions are 100% secure and your safety is our most important concern.  View our Privacy Policy page for more details. 


Do you share or sell customers' personal information?
No. Our Privacy Policy guarantees that your information will not be disclosed. We use this information only for orders you place.


Miscellaneous

How do I sign-up for your newsletter if I have not purchased anything?
Click SIGN-UP Now.


How do I unsubscribe from your newsletter?
At the bottom of each email newsletter, click Update Preferences, and follow the unsubscribe link to be removed. To opt-out of our SMS newsletter, simply reply STOP.


Do you have any retail stores?
Andrew Christian operates 1 retail location in Glendale, CA. To view all the locations that sell our products, please visit our Retail Location Page.


Do you have a printed catalog?
Due to our frequently expanding list of products, we currently do not have a printed catalog. All of our available products can be found on the website.


Do you offer gift-wrapping?
Not at this time.

What are the payment methods available?
At the moment, we only accept Credit/Debit cards and Paypal payments.
How do you ship my orders?
All your orders are sent via Singapore Post Limited (SingPost).
How many free samples can I redeem?
Due to the limited quantity, each member's account is only entitled to 1 unique free sample. You can check out up to 4 free samples in each checkout.
How can I change my shipping address?
By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
How do I make payments using Paypal? How does it work?
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order. It's fast, easy & secure.
How can I track my orders & payment?
After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Singapore Post Limited (SingPost).
How long will it take for my order to arrive after I make payment?
Members who ship their orders within Singapore should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
How can I use my remaining Account Credits?
We are in the process of removing the option to pay for your orders by ‘Account Credits’. If you have remaining credits in your account, it will be used to pay for your next checkout. If there are insufficient credits, the system will direct you automatically to pay the balance via Paypal.
How do I cancel my orders before I make a payment?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.